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I finally have my Prismiq working again. First let me say that I have nothing but praise for the Prismiq support people that I communicated with via email. I never had to wait more than a few hours for every mail message that I sent them to be responded to.

I list below what I did (based on advice from PRISMIQ support) to get the device working again. Let me say that I followed this blindly...I do not know what the procedures actually did...but they sure fixed my problem. I am running WINDOWS XP SP2 with the microsoft firewall.

I used a Prismiq keyboard to do the following.

First I worked on the firewall. Below are generic steps to allow a firewall to work with the MediaManager software, in this case the Windows XP Internet firewall:

1. Go to Control Panel and select Security Center.
2. Select the option under "Manage security settings for:" and select Windows Firewall.
3. In the window that pops up make sure that the option not to allow exceptions is unchecked (this can be found on the first tab, General).
4. Move over to the Exceptions tab and choose "Add Program." Locate the following programs on the list and add all of them. If it is not included in the list use the "browse" function to locate them in the following directories respectively:

a. Mediasndr.exe located in (C:\ ProgramFiles\PRISMIQ\MediaManager\MediaSndr.exe)
b. Javaw.exe located in (C:\ ProgramFiles\PRISMIQ\MediaManager\JRE\1.4.1\bin\javaw.exe)
c. Winvod.exe located in (C:\ ProgramFiles\PRISMIQ\MediaManager\winvod.exe).
d. Prismiq_x_code located in (C:\ Program Files\PRISMIQ\MediaManager\)
e. MCTRL located in (C:\ Program Files\PRISMIQ\MediaManager\)


5. Next choose the "Add Port" and input the following for name:

PRISMIQ1 for port number: 7777
PRISMIQ2 for port number: 8081
PRISMIQ3 for port number: 8080
PRISMIQ4 for port number: 2498
PRISMIQ5 for port number: 2650
PRISMIQ6 for port number: 554
Then make sure that TCP is the one selected at the bottom.

6. Click on ok.
7. Restart your PC, launch the MediaManager software and powercycle your media player.

Next I reflashed the unit as follows:-

Here are the commands you can enter to update the firmware on the unit.
Note: "Your PC's IP Address" refers to the IP address of the computer running the Media Manager software. To know what IP your PC is using, you can enter the command "ipconfig" in a DOS window on the PC or check your LAN Properties.


1) res (press enter)
2) ping Your PC's IP Address (press enter)
3) Control+c (hold down the control key then press the letter c)
4) wflash http://Your PC's IP Address:8081/mserver/files/rescue-encore rescue (press enter)
5)) wflash http://Your PC's IP Address:8081/mserver/files/os-encore system (press enter)

Then I power cycled (powered off and on) the unit.

It still did not work. The following procedure (somehow) magically made it work. (Can someone clarify what this procedure actually does ?)



1) Unplug the PRISMIQ Media Player and plug it back in
2) Press ESC key as it boots and you will get into a command console
3) Type RES to do a rescue
4) Once back on the command console prompt, please type mkdir /system (without the quotes) and hit return
5) Type mount -t jffs2 /dev/mtdblock0 /system (without the quotes) and hit return
6) Type cp -a /system/usr/share/default-settings/* /settings (without the quotes) and hit return
7) Type reboot (without the quotes) and hit return